SUPPORT

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Answers about products, orders, downloads, licensing, and more. Can’t find what you need? Email kiely@lowlight.us.

Answers about products, orders, downloads, licensing, and more. Can’t find what you need? Email kiely@lowlight.us.

Products
What's included when I purchase a LUT pack or preset pack?

You'll receive the full set of LUT or preset files in every supported format for that product, along with an installation guide. Everything is delivered as a single downloadable .zip file.

Do your products work with both photo and video?

Most LUT packs are built for video, but many also include still-photo compatible versions. Check the individual product page for exact format details.

What's the difference between the LUT Pack and the SFX Pack?

The LUT Pack is a set of color grading presets for your footage. The SFX Pack is a library of sound effects for your edits. They're sold separately and can be used together.

Orders
How do I complete my purchase?

Add a product to your cart and check out securely through our payment provider. You'll get an email receipt right away.

Can I buy a product as a gift for someone else?

Yes. Enter your own email at checkout to receive the download, then simply forward the files or your receipt to the recipient.

Do you offer company or team licenses?

Yes, company licenses are available for teams who need to use our products across multiple editors within the same organization. Contact us at kiely@lowlight.us for details.

Downloads
How do I download my files after purchase?

Right after checkout you'll be redirected to a download page, and you'll also receive a download link by email within a few minutes.

I didn't receive my download email — what do I do?

First check your spam or promotions folder. If it's still missing after 15 minutes, email kiely@lowlight.us with your order confirmation and we'll resend it right away.

Can I re-download my files if I lose them?

Yes. Reach out to kiely@lowlight.us with your order details and we'll send your download link again, no questions asked.

Licensing
Can I use your products in commercial projects?

Yes. Unless otherwise noted, our products can be used in monetized YouTube videos, social content, and other commercial projects at no extra cost.

Can I use your products for paid client work?

Yes. You can use our products when editing for paying clients. You may deliver the finished video to your client, but not the original LUT or asset files themselves.

Can I use your assets inside a template I'm building?

Our assets may not be repackaged, bundled, or embedded inside templates, presets, or products intended for resale or redistribution.

Can I transfer my license to someone else?

Licenses are tied to the original purchaser and aren't transferable to another person or business.

Can I use my license on multiple computers?

Yes, you're welcome to install and use your purchased products across your own personal or work devices.

Can I share, resell, or redistribute your products?

No. Sharing, reselling, and redistribution are not permitted under any circumstances. Full details are in our Terms of Use.

Refunds
What is your refund policy?

All digital product purchases are final. Because digital products are delivered immediately, refunds, exchanges, or cancellations are not provided except where required by applicable law.

Why are all sales final?

Digital files can be downloaded and used instantly, so unlike physical goods there's no way to “return” them once delivered. This policy protects the value of the work for every customer.

Compatibility
Which editing software are your LUTs compatible with?

Our LUTs work in Premiere Pro, DaVinci Resolve, Final Cut Pro, After Effects, and CapCut, along with any other software that supports standard .cube LUT files.

Do your LUTs work on mobile apps?

Yes, our LUTs are compatible with popular mobile editing apps that support .cube file imports, including CapCut Mobile and similar tools.

Support
How do I contact support?

Email kiely@lowlight.us any time. We read every message and aim to keep things simple and human.

How long does it take to hear back?

We typically respond within 1-2 business days.

Travel Guides
What's included in a Travel Guide?

Each Travel Guide includes curated locations, shot-planning notes, and practical tips for filming and photographing that destination.

Are Travel Guides updated after purchase?

Yes, when a guide is refreshed with new locations or information, existing customers get the updated version at no extra cost.

Future Products
Will there be future updates to products I've already purchased?

Yes. When we release meaningful updates to a product you own, you'll get the new version for free.

What's coming next?

New LUT packs, sound effect libraries, and travel guides are always in development. Join the newsletter to be the first to know when something new launches.

Can I request a new LUT pack or location?

Absolutely. Send suggestions to kiely@lowlight.us — customer requests shape a lot of what gets made next.

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